Boundary Spanning through Enterprise Social Software: An External Stakeholder Perspective
نویسندگان
چکیده
Recent boundary spanning literature has recommended a shift toward assessing the role of virtual tools—such as social media. Simultaneously the proliferation of Enterprise Social Software (ESS) points to the need to theorize and investigate the supra-individual usage of these tools. This exploratory study responds to both mandates through a longitudinal, multi-method investigation of ESS’ effects on boundary spanning by virtual research teams within a worldwide provider of workplace solutions. Combining survey, ESS log, and content data, this study complements the dominant internal focus of the boundary spanning literature with an external stakeholder perspective to analyze the types of boundary spanning activities enacted through ESS, the perceptions of these activities by external parties, as well as the effect of ESS hereon. Disentangling ESS’ effects on boundary spanning not only extends our current understanding of the potential role of social media, but can further inform the design of supportive tools.
منابع مشابه
Crossing the Line: Overcoming Knowledge Boundaries in Enterprise Transformation
Enterprise transformations are fundamental changes in an organization. Such changes typically affect different stakeholder groups (e.g., program managers, business managers) that exhibit a significant diversity regarding their members’ knowledge, goals, and underlying assumptions. Yet, creating shared understanding among diverse stakeholder groups in transformations is a main antecedent for suc...
متن کاملTeam boundary spanning: strategic implications for the implementation and use of enterprise social media
Recent team boundary spanning literature has recommended a shift toward assessing the role of virtual tools – such as social media. Simultaneously the proliferation of Enterprise Social Media (ESM) points to the need to theorize and investigate the supra-individual usage of these tools, such as their usefulness for organizational groups. This paper responds to both mandates through a theoretica...
متن کاملSpanning the Boundary: Measuring the Realized and Lifecycle Impact of Distinct Boundary Spanning Activities on Project Success and Completion
For work teams to be effective, maintaining communication ties with other individuals and teams elsewhere in the organization—an activity typically referred to as team boundary spanning—is necessary for obtaining resources critical to project success. Within the literature on boundary spanning, the positive relationship between a team’s boundaryspanning activities and their performance has been...
متن کاملBoundary Critique and Stakeholder Collaboration in Open Source Software Migration: A Case Study
This paper investigates the contribution of stakeholder collaboration during an open source software migration using a case study. The case study is based on the Presidential National Commission, a South African government department that migrated from proprietary software to open source software in 2007. The organization was one of the few that migrated to open source software as part of a Sou...
متن کاملPurpose and perspective: using soft systems methods in stakeholder analysis
Sustainable development has brought with it a broader consideration of the role of different stakeholders. Considerable scholarship has gone into demonstrating that purpose and perspective matter, and that stakeholder groupings based on these can be much more complex than basic social or economic variables might suggest. Yet an examination of the stakeholder analysis tools in the management lit...
متن کامل